Use VetConnect

VetConnect is the clinic team's mobile application. Pet owners use PetConnect. It shares clinic records with web Platform, while navigation and some starting points differ.

Start and find records

Sign in with your clinic account and check the active clinic. Complete a pending staff invitation first. Dashboard and menu entries depend on your role.

Search patients or customers and confirm the owner when names overlap. Open examinations and other clinical records from patient details. An empty search does not prove a record does not exist; clinic connections and filters affect access.

Mobile customers and patients

Select residence and identity-document countries separately; revalidate the number after country/type changes. Patient creation selects customer, species and optional breed; changing species clears breed. Sex/neutering, birth date, weight and chip/passport/tattoo are separate fields. Patient photos are editable; customer photos come from the linked owner's account.

Check All, Active, Deceased, Deactivated list scope. Clinic deactivation differs from the animal's deceased status. Read deactivate/reactivate confirmation and verify history visibility and automatic-reminder effects. Sample identity fields are locked, while stock/money effects remain ordinary. Use the relevant health record screen for weight history, measurements and allergies. Identity and health concepts.

Calendar, requests and New Operation

Check Calendar day, view and staff/type/status filters. Switching to List retains the focused day; search may cover only the loaded period. Complete clinician, clinic date, duration and available slot selection. Date/clinician/duration changes may invalidate a selected slot. Postpone surgery through its surgery screen.

Read request patient/owner, pre-visit context and requested time before approving an available slot. Rejecting a pending request differs from resolving cancellation of an approved appointment. Recheck Calendar and request states after attendance/no-show/cancel actions.

Flowboard shows clinic-day intake and workflow state. Check the card's stage, patient and appointment before using its eligible state action. Selecting a patient in New Operation creates no persistent operation by itself. A first meaningful saved change creates the operation; expanding suggestions does not administer them. Check administration, clinical undo, sale and payment separately. Wait for clinical and sale drafts before exit. Visit History is a record-reading path. Calendar, New Operation.

Mobile clinical work

• Examinations: Open SOAP from the patient, edit relevant sections and check record state. Signing/reopening follows the SOAP lifecycle; web dialog labels may not match mobile controls.
• Vaccines: Open records through lists, calendar, overdue items or patient details. Distinguish scheduling from administration, and check stock source and quantity.
• Inventory and sales: Open the relevant product/stock or sale. Packages and base units differ; saving and collecting payment are separate.
• Tasks: Use the Tasks add button or dashboard Add Task. Enter description, assignees and priority. Advanced settings include time, completion policy and related record. Completing your own active assignment does not necessarily complete the whole team task.

After saving, reopen the list or detail to verify state. Refresh if another user changed the record. Do not assume an offline action was saved on the server.

Use the detailed mobile clinical, inventory/finance/administration and files/diagnostics/PDF guides.

Veti

Specify “I use VetConnect” in your question. Product questions use mobile guidance; record questions use authorized live data. Review targets and fields in action proposals, then open the result after approval. Full Access preserves role restrictions. Source links can open in an external browser.

Tasks completed on the web

Clinic Management has native Users, Roles, and Work Schedule screens, subject to your viewing/editing access. A separate web entry follows its own destination. Data import is completed in web Platform. Some payment/setup steps use web or external checkout; check current state after returning. Certain diagnostic viewers may also open on the web.

If the handoff fails, check connectivity and sign-in. Web access still follows your permissions. See access troubleshooting and Veti.