PetConnect account, balances and notifications

Start at Profile → Settings or the offered edit-profile entry. Household/clinic relationships, phone sign-in identity and pet clinical records have separate scope.

Profile, phone and linked accounts

Edit name, photo, contact/address and offered personal fields; reopen to verify save/upload. Phone changes may require separate verification; check country code and new number together. An identity requirement for one clinic invitation does not make every profile field mandatory.

Read provider status in Linked accounts. Google linking is available on both apps; Apple sign-in/linking is an iOS path. Unlinking differs from signing out of a provider. Check your remaining sign-in method before removal. Do not create another PetConnect account after failed linking.

Debt and sale history

Read total and clinic balances in Payments. Recent records are a bounded-period preview; use period/status/unpaid filters in the full sale list. Open the sale to compare items, total, recorded payments and remaining amount.

PetConnect is read-only here: it offers no online collection or financial reversal flow. Refresh after an unreflected payment, then contact the clinic. A bank transfer does not automatically update the application's history. Removing account/family access does not settle debt.

Notifications and connection failure

Check in-app preferences separately from iOS/Android OS permission. Silent/disabled notifications change no record state. Verify the current pet, appointment, task or summary opened from a notification. Expired/inaccessible targets may no longer open.

For denied photo/camera access, inspect device settings or use an offered file picker. Refresh/retry the same record after connection failure and inspect existing outcomes before submitting approval/request again. Sign-out differs from deletion.

Account deletion and restoration

Open the deletion preview.
Read account impact, preserved clinical records and blocking issues.
Resolve offered requirements before proceeding; do not remove someone else's clinic/ownership as a workaround.
If certain, complete the separate deletion confirmation; the session may close.
Signing in again during recovery shows the locked-account screen.

The source flow offers a 30-day recovery window; its countdown and current server response govern eligibility. Restore account or Sign out may be offered within that window. After successful restoration, wait for profile, pets, household and connections to reload. Do not assume restore remains available after expiry. Read the preview for effects on retained medical/financial records.

Synthetic check

Inspect preview and blockers on a test account instead of deleting a real one. Restore acceptance requires an explicitly disposable authorized synthetic account. Verify that balances remain read-only and notification preferences do not cancel appointments.