Pets, household and clinic connections in PetConnect
Manage iOS/Android pet profiles, household invitations, ownership and clinic access.
PetConnect (iOS) · PetConnect (Android) · Last verified:
This is the owner's PetConnect iOS and Android path. Clinic customer/patient editing is separate. Check account and active pet; seeing a family pet does not grant edits to every clinical record.
Add and edit a pet
Use onboarding pet steps or the add-pet entry to enter name/species, optional breed/sex, physical information and details. Recheck breed after species changes. Wait for photo upload; appearance in the picker alone is not a saved profile.
Review birth date, weight and offered identity fields. Chip/passport/tattoo are distinct. An undated profile weight differs from clinical measurement history. Save and reopen list/detail. This form cannot edit clinic-authored examinations, vaccines or diagnostics; contact the originating clinic for correction.
After family/connection changes, refresh active/all-pet scope and connections before adding a missing pet again. Deceased status, clinic deactivation and losing family access differ.
Create or join a household
- Open Household/Family from Profile or its entry. With no household, choose Create or Join.
- Enter a name and open the result. Its creator becomes the primary administrator.
- The primary generates an invitation code and shares it only with the intended member. Watch its expiry countdown.
- Join using the current eight-character code. Request a new code after expiry.
- Refresh members and your role, then verify visible pets/clinics.
Primary users can generate codes, remove members, transfer primary status and delete the household. Members can leave. Select the correct recipient for role transfer; your management actions change afterward. Deleting a household differs from leaving it. Read the shared-access/clinic-connection impact in confirmation; removing family membership does not delete clinical history.
Clinic invitations and identity
Open connected clinics and pending requests in My Clinics. Notifications may open the same review. Read clinic, relationship and requested identity verification. If required, complete the offered country/document fields before approval; not every request requires the same document.
After Approve/Reject, refresh pending and active lists. An old notification does not prove the invitation is still pending. Clinic detail offers contact, location and clinician information; map/phone entries may open device applications.
Remove clinic access
- iOS: Use the clinic row's swipe action.
- Android: Use its options menu.
Check clinic and impact in confirmation. Refresh clinics and appointment selection after success. This neither deletes clinic medical/financial history nor pays debt. Contact the clinic for a wrong connection or another invitation.
Synthetic example
Open Example Owner A and Luna in a test household; invite a second test account and compare visible pets/clinics. Do not use a different account's code. Refresh lists after rejection/failure rather than creating another pet/household to work around access.