PetConnect owner guide

PetConnect helps owners follow their animals and connect with clinics. VetConnect is the clinic team's editing application. This guide covers the common iOS and Android flow; system photo, microphone and notification permission dialogs differ.

Sign in and connect to a clinic

Enter your phone with country code, verify the displayed number and complete SMS verification. An offered alternative sign-in may still require phone verification. If no code arrives, check the number and resend cooldown. Never share the code.

My clinics shows connected clinics and pending invitations. Confirm the clinic before accepting. If the clinic requests identity-document information, choose the correct country/document type and complete the profile step. Clinics that do not request it do not require that step. Rejecting an invitation does not approve a connection.

Disconnection may appear as a swipe action on iOS or a row menu on Android. Read the confirmation; disconnecting does not erase the animal's entire medical history. Contact the clinic for connection issues.

Initial profile and pet setup

Follow name, personal information, address/contact preferences and pet steps after first sign-in. The first four of seven steps cover profile; the last three cover pet registration. Name initializes the profile. Other offered steps can be skipped individually, or the whole pet phase can be skipped. Distinguish an already saved profile from an unfinished pet draft when returning. Pet creation is final only after the last save succeeds.

Choose active pet or all-pets scope on Home. Check the patient name in every creation screen before submitting an appointment. Pets, household and connections.

Request an appointment

1. Select the animal and visit type; check the vaccine for vaccination requests.
2. Select a connected clinic. Where available, use My veterinarian, Any available veterinarian, or a specific veterinarian.
3. Choose an available date and slot. Changing clinic or veterinarian can reset the earlier time.
4. Complete an offered pre-visit assessment or its available skip option.
5. Review animal, clinic, veterinarian strategy, date/time and notes before submitting. Wait for any photo uploads to finish.

The success screen confirms submission; clinic approval may still be pending. Check Appointment requests and the calendar for current state. An existing pending request for the same patient/clinic can block another; open that request first. Requesting cancellation of an approved appointment differs from cancelling a pending request. Use the action appropriate to the displayed state.

Pre-visit assessment and post-visit summary

The appointment wizard offers pre-visit assessment when supported by the selected clinic. Answer the active question/form and wait for requested photo upload. Free text and an offered selection form are different inputs. Restarting during processing may not carry the old conversation into the new request; read failure/skip choices. Skipping an offered assessment does not approve an appointment.

A post-visit summary appears only after preparation and access. Verify that explanations, follow-up and care tasks belong to the correct pet. AI explanations do not replace the clinic's diagnosis/treatment decisions or emergency contact.

Animals and health records

Select an animal and inspect vaccines, examinations, medications and tasks in Health. Summary lists do not contain every detail; open the cards. Ownership, household sharing, clinic connections and record access conditions govern visibility.

Reading an examination does not permit changing a clinician's signature. Contact the clinic for incorrect or missing records. Report links can expire or be revoked; request a new share if an old link no longer works.

Health and home care covers completion/undo; account and balances explains read-only financial history and account recovery.

Notifications and help

Check profile notification preferences and application permissions in device settings. Disabling notifications does not cancel an appointment. Open the underlying record from a notification to verify its current state. For emergencies, contact the clinic directly instead of waiting for an appointment request or AI assessment.