Review appointment and cancellation requests
Approve or reject PetConnect requests from the correct state.
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Start from Appointment Requests in the calendar header. A request is the owner's intent; an approved calendar event and an actual visit are different records.
Choose the list
| View | Meaning |
|---|---|
| Pending | A new request awaiting clinic review |
| Approved | Accepted requests; an appointment can stay active after cancellation rejection |
| Rejected | Requests the clinic did not accept |
| Cancellation requested | A new owner cancellation request for an approved appointment |
| Cancelled | Requests closed directly or through approved cancellation |
- Select the state tab and any paging/filter.
- Open the request; verify patient/owner, clinic, type, requested time/veterinarian and notes.
- Read offered symptoms, photos or pre-visit Veti summary. They are not verified examination findings.
- For a new request, review required assignment/time in Approve; complete the requested explanation for Reject.
- After saving, inspect request state and the resulting/linked calendar event separately.
Cancellation review
Do not use new-appointment approval for an approved appointment's cancellation request. Open the offered cancellation approval/rejection and read its effect. Rejection retains the active appointment; approval requires checking the current calendar state. A request badge does not prove the owner read a notification.
Example: after approving Luna's request for tomorrow, check its calendar time. A later cancellation request is not another new pending request. If another colleague already decided, reload current detail before acting. Owner workflow, calendar.